Company Profile

Caring about the Environment
Governments, companies and many individuals are increasingly concerned about the impact of their activities on the environment. All companies have a responsibility for managing these issues. Demonstrating environmental improvement is a particular challenge for ground handling companies. As an integral part of the airport we are dependent on the infrastructure around us to deliver our services so in many situations it is not possible to isolate our environmental impact. Nevertheless we take our environmental responsibility very seriously.

Aviance Ghana has a complex set of responsibilities. We form part of the fabric of the airport so our primary responsibility lies in assisting our airline customers to fulfill their promises to the passenger, whether they are a family returning from a summer holiday or a business awaiting the urgent delivery of their cargo.

Effective partnership is a vital ingredient in our business success. We work closely with our airline customers, the airport operators and other airport-based businesses to keep our operations running smoothly. We invested over $1 million in 2007 on new equipment to improve our efficiency and help us to reduce our ‘carbon footprint’.

Ultimately, our business is only as good as the staff we employ which is why our employees form a major focus of our ‘responsibility programme’. As an example many of our staff lift and carry heavy suitcases and we will continue to uphold the 32kg limit per piece of luggage.

Our aim is to work closely with all our stakeholders to improve the way we run our business. Key Performance Indicators (KPI’s) form the basis on which we are judged by our customer airlines, these include:
  • Delays caused to aircraft turnarounds
  • On time performance
  • Passenger queuing times at check-in
  • Customer service