Passenger Handling

'Service Excellence’ concentrates on our performance and interaction with our customer airlines passengers. ‘Service Excellence’ always acknowledges that the customer has a choice.

It is our way of ‘making the difference’ and is the key to our mutual success. With ‘Service Excellence’ we endeavour to co-operate by focussing on service in order to further improve quality. This means giving everyone our undivided attention each and every single day.

This is ‘The Aviance difference’
  • We take care you take off
  • Professional appearance and performance
  • Respect of different cultures

Even though the average check-in process takes only 2 minutes we are convinced of the fact that we can still make a lasting and good impression. One of our aims in training is to promote natural talent and underscore this with expert knowledge and skill enabling us to provide ‘The Aviance Difference’.

Your Style – Our Smile

Baggage Services – Lost & Found
As implied by the name, the Lost and Found Baggage area deals with the task of tracking passengers lost baggage. In order to achieve this we use the international baggage tracing system, Worldtracer, which has been developed by SITA. We use the latest release of Worldtracer which is based on the Microsoft Windows operating system and is constantly being updated. Worldwide, lost baggage will normally be located and returned to the passenger within 48 hours.

Special Services
As the name suggests we take special care of customers requiring assistance through the airport whether arriving or departing. This includes the “younger” passenger or UM (unaccompanied minor). Unaccompanied minors are escorted to their respective departure gates where they are handed over to the cabin crew or they will be met on arrival and escorted through the airport to be handed over to their parent or guardian. Disabled passengers including wheelchair, blind or deaf passengers are also entitled to special service and they too experience the ‘Aviance difference’.